CRM

All about Chatbox in 2020

by Mona Channet 16 September 2020 in Business, CRM, Internet Marketing Comments are Disabled

Chatbots – automated conversations that help user engagement and grow businesses. The purpose of an invisible conversation is to have an automated chat at scale with the user, but they should experience one-to-one chat with your actual brand. Using the conversation design approach on your business website will gain you […]

So What’s Social Commerce?

by Mona Channet 27 June 2020 in Business, Social Media, CRM, Marketing 0 comments

The pandemic has given a boost to social commerce. Many social channels like TikTok, Instagram and Facebook have seen more commerce activity as the digital shift continues to gain momentum. So Really What is “Social Commerce”? Social commerce is the term for the buying and selling of items and services […]

Why Emotional Intelligence Is Key for Customer Engagement

by Mona Channet 27 May 2020 in CRM, Business Comments are Disabled

Emotional intelligence is the cornerstone of your customer engagement strategy. Customers buy your products based on how they feel. And that feeling focuses on how your employees treat them, the quality of your product, and even your brand’s culture. The shopping experience matters to buyers. A recent study revealed that […]